E Storage Backup Secure Backup Data Solutions

Remote Support

Complementing our support ticket system is our Remote Support capabilities. By downloading this client we can remotely control your computer and provide faster support. You are able to see all actions we perform in real-time. Any action we take is reflected at your local console as if you were entering the commands. Training, configuration and problem resolution capabilities are enhanced.

After downloading the client you would initiate the connection. Most firewalls will allow outbound connections as they by their nature are trusted since a user is initiating it. Port 443 is used for the connection, typically an SSL or secure port assignment in the case that your firewall is able to block outbound traffic. Executing the client will create a connection to our service computer and after connection is made we would then be able to take control of the computer, allowing you to fully view. We also can view actions you take at your console to help improve communication by viewing a common interface. You can break the connection at any time. The software is automatically uninstalled.

Please select the connection that the E-Storage Backup Technician has you choose below.

Remote Connection 1

Remote Connection 2

You must call prior to running.

At the first prompt you want to click Run
At the second prompt you want to click Run
All the third prompt you want to select the connection that the E-Storage Engineer Requests you to choose